Effective date: [10.6.2026]
1. Who We Are
Dynamic Reach Pros ("we," "us," or "our") is a digital agency that builds websites, provides search engine optimization (SEO) services, and offers AI voice agent and automation services to businesses. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit dynamicreachpros.com, contact us, or use our services.
Contact: [[email protected]] | [9292620452] | [5000 Eldorado Pkway Suite 150-109]
2. Information We Collect
Information you give us. Name, email address, phone number, business name, website URL, billing details, and any message or details you submit through forms, scheduling tools, chat, or email.
Information collected automatically. IP address, browser and device type, pages viewed, referring site, and approximate location, gathered through cookies, analytics, and similar technologies.
Voice and call information. When you call us or interact with an AI voice agent we operate, we may collect your phone number, call audio, recordings, transcripts, call duration and time, and any information you share during the call.
Text message information. If you opt in to receive texts, we collect your mobile number, your consent record, and the content of messages exchanged.
Client business data. If you are a client, we may access your website, analytics, Google Business Profile, search console data, CRM contacts, and similar accounts so we can perform the services.
3. How We Use Information
We use personal information to:
Provide, operate, and improve our websites, SEO, and AI voice services
Respond to inquiries and schedule consultations
Send service updates, invoices, and, where permitted, marketing messages
Record, transcribe, and analyze calls for quality, training, troubleshooting, and service improvement
Detect fraud, secure our systems, and comply with legal obligations
Measure website performance and marketing effectiveness
4. AI Voice Agents, Call Recording, and Transcription
Our voice AI services may answer calls, record audio, and convert speech to text. When you speak with an AI voice agent:
You will be told that you are speaking with an automated or AI assistant where required by law.
Calls may be recorded and transcribed. Where the law requires consent to record, we will notify you at the start of the call, and by continuing the call you consent to recording.
Recordings and transcripts may be processed by trusted third-party providers (such as telephony, speech recognition, and AI language model providers) solely to deliver the service.
We do not use call content to sell your personal information.
If you do not want to be recorded, tell the agent or end the call and contact us at [email protected].
Services we provide to clients. When we deploy voice AI on behalf of a client business, that business decides why and how call data is used, and we process the data on its behalf. Please refer to that business's privacy policy for details. We do not use client call data for our own marketing.
5. SMS and Text Messaging
If you opt in, we may send text messages about appointments, service updates, or promotions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help.
Mobile opt-in data and consent are not shared with third parties or affiliates for their marketing purposes.
A2P verification and phone numbers for voice AI.
To receive a phone number for use with our voice AI and messaging services, clients must complete A2P (Application-to-Person) 10DLC verification, which includes registering their business brand and messaging campaign with the carriers. We collect the business information needed for this registration, such as your legal business name, EIN or tax ID, business address, website, and authorized contact details, and share it with our telephony provider and carrier registries solely to complete verification. Phone numbers will not be provisioned or activated until verification is approved. Carriers and registries make the final decision on approval, and we cannot guarantee approval or timing.
6. Cookies and Analytics
We use cookies and similar tools (for example, Google Analytics, advertising pixels, and the tracking built into our website and CRM platform) to understand how visitors use our site and to improve marketing. You can control cookies through your browser settings or opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
7. How We Share Information
We do not sell your personal information. We share it only with:
Service providers who help us operate, including website and CRM platforms (such as HighLevel), telephony and SMS carriers, AI and speech providers, payment processors, email tools, analytics providers, and hosting companies
Professional advisors, such as accountants and attorneys
Authorities, when required by law or to protect rights, safety, or property
A successor, if we merge, are acquired, or sell assets
These providers are permitted to use your information only to perform services for us.
8. Data Retention
We keep personal information only as long as needed for the purposes described here, to meet legal, tax, and accounting requirements, and to resolve disputes. Call recordings and transcripts are retained for 12 months unless a longer period is required or you request deletion.
9. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, including access controls and encryption in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Your Choices and Rights
Depending on where you live, you may have the right to:
Access the personal information we hold about you
Correct inaccurate information
Request deletion of your information
Opt out of marketing emails and texts
Opt out of the sale or sharing of personal information (we do not sell it)
Not be discriminated against for exercising these rights
To make a request, email [email protected]. We may need to verify your identity before responding.
California, Texas, and other U.S. state residents. State privacy laws may give you additional rights described above. We respond to verified requests within the time required by law.
11. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above shows the latest version. Material changes will be posted on this page.